1. Browse the Catalogue2. Create a Wishlist3. Submit your wishlist
How does this all work?
Once you’ve chosen a date and booked a venue – then contact us. Your venue and style play a big part in figuring out what items will be right for you. After you’ve browsed through the catalogue, create a wishlist. Once you’ve picked your favourite items, and we have looked over your wishlist, we can finalize your rental, sign the rental agreement and pay the deposit.
When should I reserve everything?
We highly recommend reserving your favorite pieces as early as possible. Quantities are limited for vintage items.
Do you deliver?
Yes, we offer delivery. Charges for delivery are determined by location, size and quantity of your order and set up/tear down.
Can I pick up?
Yes, you can pick up most rental items. Some vintage pieces are delicate and may need prior approval. “White Glove” pieces require delivery only.
What about rain?
We love our rentals being used outdoors. However, we do live in Thunder Bay, where it can pour rain at a moments notice and you must have a plan in case of rain. The backup rain plan is because we do not want to have to charge our clients for rain or water damage to our vintage rentals. Rentals may never be left outside overnight.
Can I make a change to my order?
Found something new in our growing inventory that you might like better? Yes, you can change your order. If the item(s) are available we can adjust your contract to reflect your new selection. You have until 10 days prior to your event to change your order. 10 days or closer and your order is considered finalized.
Do you require a deposit?
Yes, we require a 50% non-refundable deposit along with a signed agreement and credit card on file in order to reserve rental items for your event date.
Do you have a minimum order requirement?
Yes, $45 is the minimum order.
What happens if something is damaged or gets lost?
We require a credit card on file or a damage deposit for all orders upon the time of reservation. If you do have missing or damaged items upon return, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you or the person responsible within 48 hours of your specified return date, replacement fees will be automatically charged to the credit card on file. If any items are returned damaged beyond repair, we charge the credit card on file up to five times the rental rate in order to replace the item. If an item is able to be cleaned or repaired, you will only be charged for the cleaning or repair of the item and any time the item is out of our inventory.
Can I come to see everything in person?
We currently do not have a showroom. However if there are items that you really want to see in person, let us know and we can pull them out of storage for you.
I have some items to sell. Would you be interested?
Please send us a photo and we’d be happy to take a look.
I’m looking for something specific that you don’t have in inventory. Can you get it for me?
We’re constantly collecting new pieces, so please let us know what you had in mind, and we can let you know if it’s something in the works or something we’d be willing to try and find for you.